1. Acquiring, processing, and deploying voice of the customer. (©2001) Other Names: Shillito, M. Larry, 1939- Record Type: Book Extent: 1 online resource (xvi, 279 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Award-winning customer service : 101 ways to guarantee great performance /: 101 ways to guarantee great performance. (©2007) Other Names: Evenson, Renee, 1951- Record Type: Book Extent: 1 online resource (xvii, 232 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Batteries included!. (2012) Other Names: Barlow, Nigel May Record Type: Book Extent: 1 online resource (288 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Be your customer's hero : real-world tips & techniques for the service front lines /: real-world tips & techniques for the service front lines. (2015) Other Names: Toporek, Adam Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Call center continuity planning. (©1999) Other Names: Rowan, Jim; Rowan, Sharon Record Type: Book Extent: 1 online resource (xix, 421 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Cambridge marketing handbook. Pricing points / (2013) Authors: Macdivitt, Harry Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Combo prospecting : the powerful one-two punch that fills your pipeline and wins sales /: the powerful one-two punch that fills your pipeline and wins sales. ([2018]) Authors: Hughes, Tony J Record Type: Book Extent: 1 online resource (xiii, 255 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Complaint management and channel choice : an analysis of customer perceptions /: an analysis of customer perceptions. (2015) Authors: Garding, Stefan; Bruns, Andrea Record Type: Book Extent: 1 online resource (xv, 104 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Consumer brand relationships : meaning, measuring, managing /: meaning, measuring, managing. (2015) Editors: Fetscherin, Marc; Heilmann, Tobias Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Customer experience 3.0 : high-profit strategies in the age of techno service /: high-profit strategies in the age of techno service. ([2014]) Other Names: Goodman, John A Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗