1. The SAGE handbook of service-dominant logic. ([2019]) Editors: Vargo, Stephen L, 1945-; Lusch, Robert F; Koskela-Huotari, Kaisa Record Type: Book Extent: 1 online resource (xxxix, 760 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Serviceparadigmen und Implikationen für die Vermarktung : Eine Einführung /: Eine Einführung. (2000) Authors: Arnold, Christian Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Practices and tools for servitization : managing service transition /: managing service transition. ([2018]) Editors: Kohtamäki, Marko; Baines, Tim; Rabetino, Rodrigo; Bigdeli, Ali Z Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. The community manager's playbook : how to build brand awareness and customer engagement /: how to build brand awareness and customer engagement. (2015) Authors: Perkins, Lauren Record Type: Book Extent: 1 online resource (xii, 316 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Practical Salesforce.com development without code : customizing Salesforce on the Force.com platform /: customizing Salesforce on the Force.com platform. ([2015]) Authors: Weinmeister, Philip Record Type: Book Extent: 1 online resource (xx, 324 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Effective complaint management : the business case for customer satisfaction /: the business case for customer satisfaction. (2019) Authors: Stauss, Bernd; Seidel, Wolfgang Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Cambridge marketing handbook. Pricing points / (2013) Authors: Macdivitt, Harry Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Complaint management and channel choice : an analysis of customer perceptions /: an analysis of customer perceptions. (2015) Authors: Garding, Stefan; Bruns, Andrea Record Type: Book Extent: 1 online resource (xv, 104 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. The snowball system : how to win more business and turn clients into raving fans /: how to win more business and turn clients into raving fans. (2018) Authors: Bunnell, Mo Record Type: Book Extent: 1 online resource (ix, 292 pages ), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Long term warranty and after sales service : concept, policies and cost models /: concept, policies and cost models. ([2015]) Authors: Rahman, Anisur; Chattopadhyay, Gopinath Record Type: Book Extent: 1 online resource (xvi, 113 pages), illustrations (some color) View Content: Available online (eLD content is only available in our Reading Rooms) ↗