Complaint management and channel choice : an analysis of customer perceptions /: an analysis of customer perceptions. (2015)

• Record Type: Book
• Further Information: Note: Stefan Garding, Andrea Bruns.
• Authors: Garding, Stefan; Bruns, Andrea
• Contents: Organisational Complaint Management -- Moving Towards Successful Complaint Management -- Conceptualising Customer Expectations with Complaint Channels -- Analysis of Customers' Complaint Channel Choice and Complaint Behaviour -- Conclusions for Organisational Complaint Management and Future Research.
• Publisher Details: Cham : Springer
• Publication Date: 2015
• Extent: 1 online resource (xv, 104 pages), illustrations
• Subjects: 658.8/12; Business; Consumer complaints; Customer relations -- Management; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Consumer complaints; Customer relations -- Management; Business and Management; Customer Relationship Management; Sales/Distribution; Services; Business & Economics -- Sales & Selling; Business & Economics -- Industries -- Service Industries; Sales & marketing; Service industries; Management science; Sales management; Service industries; Business & Economics -- Customer Relations; Customer services; Electronic books
• Languages: English
• ISBNs: 9783319181790; 3319181793; 3319181785; 9783319181783
• Related ISBNs: 9783319181783
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (SpringerLink, viewed May 21, 2015).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.