Practices and tools for servitization : managing service transition /: managing service transition. ([2018])

• Record Type: Book
• Further Information: Note: Marko Kohtamäki, Tim Baines, Rodrigo Rabetino, Ali Z. Bigdeli, editors.
• Editors: Kohtamäki, Marko; Baines, Tim; Rabetino, Rodrigo; Bigdeli, Ali Z
• Contents: Intro; Contents; Notes on Contributors; List of Figures; List of Tables; 1: Practices in Servitization; 1.1 Introduction; 1.2 Servitization as a Concept; 1.3 Product-Service Systems; 1.4 Servitization and Performance; 1.5 Failures in Servitization; 1.6 Servitization as a Changing Landscape; 1.7 Theoretical Approaches Related to Servitization; 1.8 Servitization-as-Practice; 1.9 Introduction to the Chapters; References; Part I: Diagnosing Servitization; 2: Are You Ready for Servitization? A Tool to Measure Servitization Capacity; 2.1 Introduction; 2.2 Theory 2.2.1 Service Development2.2.2 Service Deployment; 2.2.3 Service Orientation; 2.3 A Tool to Measure Servitization Capacity; 2.3.1 The Tool; 2.3.2 Case Examples; 2.4 Managerial Conclusions; References; 3: Measuring Servitization; 3.1 Introduction; 3.2 Theory; 3.2.1 Measures of Current Service Offering; 3.2.2 Measures of Strategic Intent for Future Service Offering; 3.2.3 Measures of Company Service Orientation; 3.2.4 Measures of Service Revenue; 3.3 Framework; 3.4 Managerial Conclusions; References; Part II: Servitization Strategies and Business Models 4: Business Models in Servitization4.1 Introduction; 4.2 Theory; 4.3 Framework; 4.3.1 Product Business Model; 4.3.2 Service-Agreement Business Model; 4.3.3 Process-Oriented Business Model; 4.3.4 Performance-Oriented Business Model; 4.4 Managerial Conclusions; References; 5: Value Constellations in Servitization; 5.1 Introduction; 5.2 Meta-Modeling Servitization; 5.2.1 Servitization and Evolving Value Constellations; 5.2.2 A Framework of Generic Value Constellations; 5.2.3 The Pattern of Servitization; 5.3 The Value Constellations; 5.3.1 Products with Limited Support 5.3.2 Installed and Supported Products5.3.3 Complementary Services; 5.3.4 Product-Oriented Solutions; 5.3.5 Systems Leasing; 5.3.6 Operating Services; 5.3.7 Managed Service Solutions; 5.3.8 Total Solutions; 5.4 Managerial Conclusions; References; 6: Business Model Innovation: A Process Model and Toolset for Servitizing Industrial Firms; 6.1 Introduction; 6.2 Theory; 6.3 The Business Model Innovation Process; 6.3.1 BM Idea Generation; 6.3.2 Future State Definition; 6.3.3 Gap Analysis; 6.3.4 Actions Definition; 6.4 BMI Process and Toolkit Application: ULMA Forklift Trucks 6.5 Managerial ConclusionsReferences; 7: Servitization through Product Modularization in Consumer Goods Manufacturing Companies; 7.1 Introduction; 7.2 Theory: Servitization and Modularization; 7.3 Framework; 7.3.1 Definition of the Value Proposition; 7.3.2 Delineation of Changes to the Current Company Organization; 7.3.3 Design of Mechanisms for Value Capture; 7.3.4 Case Study; 7.4 Managerial Conclusions; References; 8: Value-Scope-Price: Design and Pricing of Advanced Service Offerings Based on Customer Value; 8.1 Why It is Difficult to Price and Scope in Product-Service Systems
• Publisher Details: Cham, Switzerland : Palgrave Macmillan
• Publication Date: 2018
• Extent: 1 online resource
• Subjects: 658.8/12; Business; Manufacturing industries; Customer services; Industrial management; Production management; Management science; Management; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Manufacturing industries; Business & Economics -- Production & Operations Management; Management of specific areas; Research & development management; Electronic books
• Languages: English
• ISBNs: 9783319765174; 3319765175
• Related ISBNs: 9783319765167; 3319765167
• Notes: Note: Includes bibliographical references and index.; Note: Online resource; title from PDF title page (EBSCO, viewed June 11, 2018)
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.