The SAGE handbook of service-dominant logic. ([2019])

• Record Type: Book
• Further Information: Note: Edited by Stephen L. Vargo and Robert F. Lusch ; assistant editor, Kaisa Koskela-Huotari.
• Editors: Vargo, Stephen L, 1945-; Lusch, Robert F; Koskela-Huotari, Kaisa
• Contents: SECTION 01: Introduction and Background; 1. An Overview of Service-Dominant Logic - Robert F. Lusch & Stephen L. Vargo; 2. Services in Society and Academic Thought: An Historical Analysis [Reprint] - Stephen L. Vargo & Fred W. Morgan; 3. Why Service-Dominant Logic? - Stephen L. Vargo & Kaisa Koskela-Huotari; SECTION 02: Value Cocreation; 4. Value Cocreation: Conceptualizations, Origins, and Developments - Janet McColl-Kennedy & Lilliemay Cheung; 5. Value Cocreation: An Ecosystem Perspective - Pennie Frow & Adrian Payne; 6. The Cocreation of Brands - Hope Schau, Albert M. Muñiz Jr. & Melissa Archpru Akaka; 7. The Contextual Nature of Value and Value Cocreation - Anu Helkkula, Apramey Dube & Eric Arnould; SECTION 03: Service Exchange; 8. Reframing Exchange: A Service-ecosystems Perspective - Melissa Archpru Akaka & Jennifer Chandler; 9. Ethical Foundations for Exchange in Service Ecosystems - Patrick Murphy & Gene Laczniak; 10. The Dynamic Context of Service Exchange: Rethinking Service Context from a Performativity Lens - Satoko Suzuki & Yutaka Yamauchi; 11. How Service Exchange Drives Market (Re)Formation - Angeline Nariswari; SECTION 04: Service Ecosystems; 12. Service Ecosystems: A Timely Worldview for a connected, digital and data-driven economy - Irene Ng & Susan Wakenshaw; 13. Systems Behavior and Implications for Service-Dominant logic - Philip Godsiff, Roger Maull & Phil Davies; 14. The Study of Service: From systems to ecosystems to ecology - Irene Ng, Paul Maglio, Jim Spohrer & Susan Wakenshaw; 15. Service Systems, Networks and Ecosystems: Connecting the Dots Concisely from a Systems Perspective - Javier Reynoso, Sergio Barile, Marialuisa Saviano & Jim Spohrer; SECTION 05: Institutions and Institutional Arrangements; 16. Institutions and Institutionalization - Michael Kleinaltenkamp; 17. Coordinating Resource Integration and Value Cocreation through Institutional Arrangements: A Phenomenological Perspective - Ingo Karpen & Michael Kleinaltenkamp; 18. Institutional Change in Service Ecosystems - Jaakko Siltaloppi & Heiko Wieland; 19. Institutional Work for Value Co-creation: Navigating amid Power and Persistence - Jörg Sydow, Olivier Berthod & Markus Helfen; SECTION 06: Resources and Resource Integration; 20. Resource Integration: Concepts and Processes - Linda Peters; 21. The Sustainability of Service Ecosystems - Helge Löbler; 22. Emergence of Novel Resources in Service Ecosystems - Kaisa Koskela-Huotari, Bo Edvardsson & Bård Tronvoll; 23. Resource Integration Processes: The Dialectic of Presence and Absence - Linda Peters; SECTION 07: Actors and Practices; 24. Analyzing service processes at the micro level: actors and practices - Hans Kjellberg, Suvi Nenonen & Karim Marini Thomé; 25. Untangling the à priori differentiation of service exchanging actors - Daniela Corsaro & Lars-Gunnar Mattson; 26. Using practice theory for understanding resource integration in S-D logic: a multinational study of leading-edge consumers - Oskar Korkman & Luis Araujo; 27. Attending to actors and practices: implications for Service-Dominant logic - Hans Kjellberg; SECTION 08: Innovation; 28. The need for a new innovation paradigm and the contribution of Service-Dominant Logic - Marja Toivonen & Kyoichi Kijima; 29. A Unifying Perspective for the Technological, Business Model, and Market Aspects of Innovation - Heiko Wieland, Stephen Vargo & Melissa Archpru Akaka; 30. Enhancing the understanding of processes and outcomes of innovation: the contribution of effectuation to S-D logic - Valtteri Kaartemo, Christian Kowalkowski & Bo Edvardsson; 31. A dynamic alternative to linear views on innovation – combining the approaches of practice theory and expansive learning - Cristina Mele & Tiziana Russo-Spena; SECTION 09: Midrange Theory; 32. Advancing Knowledge about Service-Dominant Logic: The Role of Midrange Theory - Rod Brodie & Helge Löbler; 33. Tracking the Evolution of Engagement Research: Illustration of Midrange Theory in the Service Dominant Paradigm - Elina Jaakkola, Jodie Conduit & Julia Fehrer; 34. Developing Midrange Theory for Emerging Markets: A Service-Dominant Logic Perspective - Jacqueline Pels & Cristina Mele; 35. Bridging S-D Logic and Business Practice with Midrange Theory: From Dichotomies to Relational Dualities and beyond, in central marketing concepts - Peter Ekman & Jimmie Röndell; SECTION 10: Selected Applications; 36. Extending Service-Dominant Logic - outside marketing and inside managerial practice - Kaj Storbacka; 37. Extending innovation - from business model innovation to innovation in service ecosystems - Julia Jonas & David Sörhammar; 38. Designing for Service: From Service-Dominant Logic to Design Practice (and vice versa) - Charlotta Windahl & Katarina Wetter-Edman; 39. Service-dominant logic, service science and the role of robots as actors - Paul Maglio & Chiehyeon Lim; SECTION 11: Reflections and Prospects; 40. Toward a Grand View of Service: The Role of Service-Dominant logic - Evert Gummesson; 41. Backward and Forward - Stephen L. Vargo;
• Publisher Details: London Thousand Oaks, California : SAGE Publications
• Publication Date: 2019
• Extent: 1 online resource (xxxix, 760 pages)
• Subjects: 658.8/12; Customer relations -- Philosophy; Electronic books
• Languages: English
• ISBNs: 9781526455482; 9781526455505; 1526455501
• Related ISBNs: 152645548X; 1526402831; 9781526402837
• Notes: Note: Includes bibliographical references and index.; Note: Description based on online resource; title from digital title page (viewed on January 09, 2019).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.