1. Advances in service network analysis. (2012) Other Names: Scott, Noel, 1958-; Laws, Eric, 1945- Record Type: Book Extent: 1 online resource (vi, 197 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Building a lean service enterprise : reflections of a lean management practitioner /: reflections of a lean management practitioner. (2017) Authors: Sarkar, Debashis Record Type: Book Extent: 1 online resource, illustrations (black and white) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Decision making in service industries : a practical approach /: a practical approach. (©2013) Other Names: Faulin, Javier Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Einsatz von Social Media für das Dienstleistungsmanagement. ([2015]) Authors: Bruhn, Manfred; Hadwich, Karsten Record Type: Book Extent: 1 online resource, illustrations (some color) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Fundamentals of service systems. (2015) Editors: Cardoso, Jorge, 1970-; Fromm, Hansjörg; Nickel, Stefan; Satzger, Gerhard; Studer, Rudi; Weinhardt, Christof Record Type: Book Extent: 1 online resource (xix, 362 pages), illustrations (some color) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Global strategic management in the service industry : a perspective of the new era /: a perspective of the new era. (2022) Editors: Tabari, Saloomeh; Chen, Wei, 1971- Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Handbook of service science. Volume II ([2019]) Editors: Maglio, Paul P Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Handbook of services marketing & management : Teresa A.Swartz and Dawn Iacobucci, editors.: Teresa A.Swartz and Dawn Iacobucci, editors. ([2014?]) Editors: Swartz, Teresa A; Iacobucci, Dawn Record Type: Book Extent: 1 online resource (ix, 521 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. How to get things right : a guide to finding and fixing service delivery problems /: a guide to finding and fixing service delivery problems. (2019) Authors: Muñoz-Seca, Beatriz, 1953- Record Type: Book Extent: 1 online resource, illustrations (black and white, and colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Human-centered digitalization and services. ([2019]) Editors: Toivonen, Marja; Saari, Eveliina Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗