Decision making in service industries : a practical approach /: a practical approach. (©2013)

• Record Type: Book
• Further Information: Note: Edited by Javier Faulin [and others].
• Other Names: Faulin, Javier
• Contents: Stochastic decision making in information technology services delivery / Aliza R. Heching and Mark S. Squillante -- Simulation-based studies on dynamic sourcing of customers under random supply disruptions / Sanad H. Liaquat, Pragalbh Srivastava, and Lian Qi -- Customer perceptions of quality and service system design / George N. Kenyon and Kabir C. Sen -- Data mining and quality in service industry : review and some applications / Teresa Oliveira, Amílcar Oliveira, and Alejandra Pérez-Bonilla -- Software for solving real service-management problems / Elena Pérez-Bernabeu [and others] -- Logistics and retail pharmacies : providing cost-effective home delivery of prescriptions / Yi-Chin Huang, Michael J. Fry, and Alex C. Lin -- Improving pharmacy operations using computer simulation / Alberto Isla, Alex C. Lin, and W. David Kelton -- Patient prioritization in emergency departments : decision making under uncertainty / Omar M. Ashour and Gül E. Okudan Kremer -- Using process mapping and capability analysis to improve room turnaround time at a regional hospital / John F. Kros and Evelyn C. Brown -- Decision making in logistics outsourcing from the standpoint of hiring companies / Renata Albergaria de Mello Bandeira, Luiz Carlos Brasil de Brito Mello, and Antonio Carlos Gastaud Maçada -- Revenue management of transportation infrastructure during the service life using real options / Hongyan Chen and Ruwen Qin -- Evaluating different cost-benefit analysis methods for port security operations / Galina Sherman [and others] -- Vehicle routing in service industry using decision support systems / Buyang Cao and Burcin Bozkaya -- Decision support for information technology (IT) service investments under uncertainty / Magno Jefferson de Souza Queiroz and Jacques Philippe Sauvé -- An inventory criticality classification method for nuclear spare parts : a case study / Natalie M. Scala, Jayant Rajgopal, and Kim LaScola Needy -- Service technology, pricing, and process economics in banking competition / David Y. Choi, Uday S. Karmarkar, and Hosun Rhim.
• Publisher Details: Boca Raton : CRC Press
• Publication Date: 2013
• Copyright Date: 2013
• Extent: 1 online resource, illustrations
• Subjects: 658.4/03; Service industries -- Management; Decision making; Industry; Decision Making; Business; BUSINESS & ECONOMICS -- Decision-Making & Problem Solving; Decision making; Service industries -- Management; Electronic books
• Languages: English
• ISBNs: 9781439867457; 1439867453
• Related ISBNs: 9781439867341; 1439867348
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.