Handbook of service science. Volume II ([2019])

• Record Type: Book
• Further Information: Note: Editors, Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício and Yuriko Sawatani.
• Editors: Maglio, Paul P
• Contents: ​1 Introduction: Why Another Handbook?.- 2 Service Timing: Designing and Executing Service in a Dynamic Environment.- 3Designing Service Systems to Enhance Perceived Decision Control.- 4The Sequence of Service: An Affect Perspective to Service Scheduling.- 5 Customer Adoption of AI in Service Encounters.- 6 Optimal Structure of Experiential Services: Review and Extensions.- 7A Human-centered, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective.- 8Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies.- 9High-tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions.- 10Customer Experience Analytics: Dynamic Customer-Centric Model.- 11The Future of Service Systems: From Synergetics to Multi-Sided Platforms.- 12Using Employees' Collective Intelligence for Service Innovation: Theory and Instruments.- 13 A Multilayer Framework for Service System Analysis.- 14People and Social Interaction: Drivers of Service Innovation.- 15Queues in Service Systems: Some Unusual Applications.- 16Clarifying the Concept of Smart Service Systems.- 17Exploring the Journey to Services.- 18Digital Workers in Nested, Networked Holistic Service Systems: A New Workplace Culture from a Service Science Perspective.- 19Visualizing and Improving Service Processes with PCN Analysis.- 20Value-in-Context: An Exploration of the Context of Value and the Value of Context.- 21On the Evolution of Service Ecosystems: A Study of the Emerging API Economy.- 22Institutionalization Process of Service Innovation: Overcoming Competing Institutional Logics in Service Ecosystems.- 23Innovation in Sociomaterial Practices. The Case of IoE in The Healthcare Ecosystem.- 24Toward the Service Science of Education.-25 Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services.- 26Population Health as a Network of Services: Integration of Health, Education, and Social Services.- 27Incremental and Radical Service Innovation in Healthcare.- 28Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation.- 29On the Ethical Implications of Big Data in Service Systems.- 30Service-Dominant Logic: Inward and Outward Views.- 31 Service Economies and Complexity.- 32A Perspective on the Field of Service Science.- 33Embedding Humans into Service Systems Analysis: The Evolution of Mathematical Thinking about Services.- 34The Demolition of Service Scientists' Cultural-boundaries.- 35Capturing Value in the Service Economy.- 36Service as Intersubjective Struggle.
• Publisher Details: Cham, Switzerland : Springer
• Publication Date: 2019
• Copyright Date: 2019
• Extent: 1 online resource
• Subjects: 338.4; Business; Service industries; Service industries -- Management; BUSINESS & ECONOMICS -- Industries -- General; Business & Economics -- Information Management; Business & Economics -- Management; Business & Economics -- Marketing -- General; Information architecture; Management & management techniques; Sales & marketing; Management science; Operations research; Information Systems; Management; Marketing; Business & Economics -- Operations Research; Operational research; Electronic books
• Languages: English
• ISBNs: 9783319985121; 3319985124
• Related ISBNs: 9783319985114; 3319985116
• Notes: Note: Includes bibliographical references.; Note: Online resource; title from PDF title page (EBSCO, viewed October 19, 2018).
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.