How to get things right : a guide to finding and fixing service delivery problems /: a guide to finding and fixing service delivery problems. (2019)

Record Type:: Book
Title:: How to get things right : a guide to finding and fixing service delivery problems /: a guide to finding and fixing service delivery problems. (2019)
Main Title:: How to get things right : a guide to finding and fixing service delivery problems
Further Information:: Note: Beatriz Muñoz-Seca.
Authors:: Muñoz-Seca, Beatriz, 1953-
Publisher Details:: Basingstoke : Palgrave Macmillan
Publication Date:: 2019
Extent:: 1 online resource, illustrations (black and white, and colour)
Subjects:: 658.4013
Service industries -- Management
Service industries -- Quality control
Languages:: English
ISBNs:: 9783030140885
Related ISBNs:: 9783030140878
Notes:: Note: Description based on CIP data; resource not viewed.
Access Rights:: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
Access Usage:: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗
Physical Locations:: British Library HMNTS - ELD.DS.432569
Ingest File:: 02_550.xml