Cite
MLA Citation
Beatriz Muñoz-Seca. How to get things right : a guide to finding and fixing service delivery problems. Basingstoke : Palgrave Macmillan, 2019. http://access.bl.uk/ark:/81055/vdc_100082840368.0x000001
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Beatriz Muñoz-Seca. How to get things right : a guide to finding and fixing service delivery problems. Basingstoke : Palgrave Macmillan, 2019. http://access.bl.uk/ark:/81055/vdc_100082840368.0x000001