Cite
APA Citation
Muñoz-Seca, B. (2019). How to get things right : a guide to finding and fixing service delivery problems. Basingstoke : Palgrave Macmillan. http://access.bl.uk/ark:/81055/vdc_100082840368.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Muñoz-Seca, B. (2019). How to get things right : a guide to finding and fixing service delivery problems. Basingstoke : Palgrave Macmillan. http://access.bl.uk/ark:/81055/vdc_100082840368.0x000001