Cite
HARVARD Citation
Muñoz-Seca, B. (2019) How to get things right : a guide to finding and fixing service delivery problems. [Online]. Basingstoke : Palgrave Macmillan. Available from: http://access.bl.uk/ark:/81055/vdc_100082840368.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Muñoz-Seca, B. (2019) How to get things right : a guide to finding and fixing service delivery problems. [Online]. Basingstoke : Palgrave Macmillan. Available from: http://access.bl.uk/ark:/81055/vdc_100082840368.0x000001