1. Process mastering : how to establish and document the best known way to do a job /: how to establish and document the best known way to do a job. ([2018?]) Authors: Wilson, Ray W; Harsin, Paul, 1946- Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Jobs to be done : a roadmap for customer-centered innovation /: a roadmap for customer-centered innovation. ([2017]) Authors: Wunker, Stephen M; Wattman, Jessica; Farber, David R Record Type: Book Extent: 1 online resource (1 volume), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Parametric and nonparametric statistics for sample surveys and customer satisfaction data. ([2018]) Authors: Arboretti, Rosa; Bathke, Arne; Bonnini, Stefano; Bordignon, Paolo; Carrozzo, Eleonora; Corain, Livio; Salmaso, Luigi Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Effective complaint management : the business case for customer satisfaction /: the business case for customer satisfaction. (2019) Authors: Stauss, Bernd; Seidel, Wolfgang Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Household consumer perceptions of the energy market. Quarter 1 (2020) Other Names: Great Britain., Office of Gas and Electricity Markets.; Citizens Advice (Organization) Record Type: Journal Issue Extent: Illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Household consumer perceptions of the energy market. Quarter 3 (2019) Other Names: Great Britain., Office of Gas and Electricity Markets.; Citizens Advice (Organization) Record Type: Journal Issue Extent: Illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Household consumer perceptions of the energy market. Quarter 4 (2019) Other Names: Great Britain., Office of Gas and Electricity Markets.; Citizens Advice (Organization) Record Type: Journal Issue Extent: Illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Household consumer perceptions of the energy market. Quarter 2 (2019) Other Names: Great Britain., Office of Gas and Electricity Markets.; Citizens Advice (Organization) Record Type: Journal Issue Extent: Illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Household consumer perceptions of the energy market. Quarter 3 (2020) Other Names: Great Britain., Office of Gas and Electricity Markets.; Citizens Advice (Organization) Record Type: Journal Issue Extent: Illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Household consumer perceptions of the energy market. Quarter 4 (2020) Other Names: Great Britain., Office of Gas and Electricity Markets.; Citizens Advice (Organization) Record Type: Journal Issue Extent: Illustrations (colour) View Content: Available online (eLD content is only available in our Reading Rooms) ↗