Cite
HARVARD Citation
Goetsch, D. et al. (2013) Quality Management for Organizational Excellence : Introduction to Total Quality. [Online]. Harlow : Pearson. Available from: http://access.bl.uk/ark:/81055/vdc_100164821493.0x000001
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Goetsch, D. et al. (2013) Quality Management for Organizational Excellence : Introduction to Total Quality. [Online]. Harlow : Pearson. Available from: http://access.bl.uk/ark:/81055/vdc_100164821493.0x000001