Quality Management for Organizational Excellence : Introduction to Total Quality /: Introduction to Total Quality. (2013)

• Record Type: Book
• Further Information: Note: David L. Goetsch, Stanley Davis.
• Authors: Goetsch, David L; Davis, Stanley
• Contents: 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence 2. Quality and Global Competitiveness 3. Quality Management, Ethics, and Corporate Social Responsibility 4. Quality Culture: Changing Hearts, Minds, and Attitudes 5. Strategic Management: Planning and Execution for Competitive Advantage 6. Partnering and Strategic Alliances 7. Customer Satisfaction, Retention, and Loyalty 8. Employee Empowerment 9. Leadership and Change 10. Team Building and Teamwork 11. Effective Communication 12. Education and Training 13. Overcoming Politics, Negativity, and Conflict in the Workplace.
• Edition: Seventh edition
• Publisher Details: Harlow : Pearson
• Publication Date: 2013
• Copyright Date: 2014
• Extent: 1 online resource
• Subjects: Automatic control engineering; Electrical engineering
• Languages: English
• ISBNs: 9781292035536; 1292035536
• Related ISBNs: 9781292022338
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.