Cite
HARVARD Citation
Cooper, C. et al. (2019) The apology impulse : how the business world ruined sorry and why we can't stop saying it. [Online]. London : KoganPage. Available from: http://access.bl.uk/ark:/81055/vdc_100089196629.0x000001
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Cooper, C. et al. (2019) The apology impulse : how the business world ruined sorry and why we can't stop saying it. [Online]. London : KoganPage. Available from: http://access.bl.uk/ark:/81055/vdc_100089196629.0x000001