Cite
APA Citation
Cooper, C. L., & O'Meara, S. (2019). The apology impulse : how the business world ruined sorry and why we can't stop saying it. London : KoganPage. http://access.bl.uk/ark:/81055/vdc_100089196629.0x000001
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Cooper, C. L., & O'Meara, S. (2019). The apology impulse : how the business world ruined sorry and why we can't stop saying it. London : KoganPage. http://access.bl.uk/ark:/81055/vdc_100089196629.0x000001