Cite
MLA Citation
Stefan Garding and Andrea Bruns. Complaint management and channel choice : an analysis of customer perceptions. Cham : Springer, 2015. http://access.bl.uk/ark:/81055/vdc_100073185192.0x000001
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Stefan Garding and Andrea Bruns. Complaint management and channel choice : an analysis of customer perceptions. Cham : Springer, 2015. http://access.bl.uk/ark:/81055/vdc_100073185192.0x000001