Cite
HARVARD Citation
Garding, S. et al. (2015) Complaint management and channel choice : an analysis of customer perceptions. [Online]. Cham : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100073185192.0x000001
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Garding, S. et al. (2015) Complaint management and channel choice : an analysis of customer perceptions. [Online]. Cham : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100073185192.0x000001