Cite
MLA Citation
V Kumar and Werner Reinartz. Customer Relationship Management : concept, strategy, and tools. Berlin, Heidelberg : Springer Berlin Heidelberg Imprint: Springer, 2018. http://access.bl.uk/ark:/81055/vdc_100069706205.0x000001
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V Kumar and Werner Reinartz. Customer Relationship Management : concept, strategy, and tools. Berlin, Heidelberg : Springer Berlin Heidelberg Imprint: Springer, 2018. http://access.bl.uk/ark:/81055/vdc_100069706205.0x000001