Cite
APA Citation
Kumar, V., & Reinartz, W. (2018). Customer Relationship Management : concept, strategy, and tools. Berlin, Heidelberg : Springer Berlin Heidelberg Imprint: Springer. http://access.bl.uk/ark:/81055/vdc_100069706205.0x000001
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Kumar, V., & Reinartz, W. (2018). Customer Relationship Management : concept, strategy, and tools. Berlin, Heidelberg : Springer Berlin Heidelberg Imprint: Springer. http://access.bl.uk/ark:/81055/vdc_100069706205.0x000001