Cite
MLA Citation
C. M (Ching Ming) Chang. Service systems management and engineering : creating strategic differentiation and operational excellence. Hoboken, N.J : Wiley, 2018. http://access.bl.uk/ark:/81055/vdc_100053264266.0x000001
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C. M (Ching Ming) Chang. Service systems management and engineering : creating strategic differentiation and operational excellence. Hoboken, N.J : Wiley, 2018. http://access.bl.uk/ark:/81055/vdc_100053264266.0x000001