Cite
APA Citation
Chang, C. M. (. M. (2018). Service systems management and engineering : creating strategic differentiation and operational excellence. Hoboken, N.J : Wiley. http://access.bl.uk/ark:/81055/vdc_100053264266.0x000001
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Chang, C. M. (. M. (2018). Service systems management and engineering : creating strategic differentiation and operational excellence. Hoboken, N.J : Wiley. http://access.bl.uk/ark:/81055/vdc_100053264266.0x000001