Service systems management and engineering : creating strategic differentiation and operational excellence /: creating strategic differentiation and operational excellence. ([2018?])

• Record Type: Book
• Further Information: Note: C.M. Chang.
• Authors: Chang, C. M (Ching Ming), 1935-
• Contents: The functions of engineering management -- Planning -- Organizing -- Leading -- Controlling -- Business fundamental for service systems engineers and leaders -- Cost accounting and control -- Financial accounting and management for service systems engineers -- Marketing management for service systems engineers -- SSME leadership in the new millenium -- Service systems management and engineering leaders -- Ethics in service systems management and engineering -- Knowledge management -- Innovations in services -- Operational excellence -- lean six sigma, web-based applications, and SOA -- Globalization -- Selected cases relevant to service systems management and engineering.
• Publisher Details: Hoboken, N.J : Wiley
• Publication Date: 2018
• Copyright Date: 2010
• Extent: 1 online resource, illustrations
• Subjects: 658; Systems engineering; Management information systems; Service industries -- Information technology -- Management; Industrias de servicios -- Tecnología de la información -- Administración; BUSINESS & ECONOMICS / Industrial Management; BUSINESS & ECONOMICS / Management; BUSINESS & ECONOMICS / Management Science; BUSINESS & ECONOMICS / Organizational Behavior; Electronic books
• Languages: English
• ISBNs: 9781119507543; 1119507545
• Related ISBNs: 9780470423325; 0470423323
• Notes: Note: Includes bibliographical references and index.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.