Cite
MLA Citation
Erdogan Koc, editor. Service failures and recovery in tourism and hospitality : a practical manual. Wallingford, Oxfordshire, UK : CABI, 2017. http://access.bl.uk/ark:/81055/vdc_100052347905.0x000001
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Erdogan Koc, editor. Service failures and recovery in tourism and hospitality : a practical manual. Wallingford, Oxfordshire, UK : CABI, 2017. http://access.bl.uk/ark:/81055/vdc_100052347905.0x000001