Cite
APA Citation
Koc, E. (Eds.) (2017). Service failures and recovery in tourism and hospitality : a practical manual. Wallingford, Oxfordshire, UK : CABI. http://access.bl.uk/ark:/81055/vdc_100052347905.0x000001
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Koc, E. (Eds.) (2017). Service failures and recovery in tourism and hospitality : a practical manual. Wallingford, Oxfordshire, UK : CABI. http://access.bl.uk/ark:/81055/vdc_100052347905.0x000001