Cite
HARVARD Citation
Koc, E. (eds.) (2017) Service failures and recovery in tourism and hospitality : a practical manual. [Online]. Wallingford, Oxfordshire, UK : CABI. Available from: http://access.bl.uk/ark:/81055/vdc_100052347905.0x000001
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Koc, E. (eds.) (2017) Service failures and recovery in tourism and hospitality : a practical manual. [Online]. Wallingford, Oxfordshire, UK : CABI. Available from: http://access.bl.uk/ark:/81055/vdc_100052347905.0x000001