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APA Citation
Unknown (2013). Service quality management in hospitality, tourism, and leisure. Place of publication not identified : Routledge. http://access.bl.uk/ark:/81055/vdc_100026696964.0x000001
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Unknown (2013). Service quality management in hospitality, tourism, and leisure. Place of publication not identified : Routledge. http://access.bl.uk/ark:/81055/vdc_100026696964.0x000001