Service quality management in hospitality, tourism, and leisure. (2013)

• Record Type: Book
• Further Information: Note: Jay Kandampully, Connie Mok, Beverley Sparks, editors.
• Other Names: Kandampully, Jay; Mok, Connie; Sparks, Beverley A
• Publisher Details: Place of publication not identified : Routledge
• Publication Date: 2013
• Extent: 1 online resource (358 pages)
• Subjects: 647.94068; Hospitality industry -- Management; Tourism -- Management; Leisure industry -- Management; Hospitality industry -- Management; Leisure industry -- Management; Tourism -- Management; Horeca; Recreatie; Toeristenindustrie; Management; Kwaliteitszorg; Qualitätsmanagement; Servicepolitik; Tourismus
• Languages: English
• ISBNs: 9781136386633; 1136386637
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.