Cite
MLA Citation
John Jeston and Johan Nelis. Business process management : practical guidelines to successful implementations. Abingdon, Oxon : Routledge, Taylor & Francis Group, 2014. http://access.bl.uk/ark:/81055/vdc_100025667873.0x000001
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John Jeston and Johan Nelis. Business process management : practical guidelines to successful implementations. Abingdon, Oxon : Routledge, Taylor & Francis Group, 2014. http://access.bl.uk/ark:/81055/vdc_100025667873.0x000001