Business process management : practical guidelines to successful implementations /: practical guidelines to successful implementations. (2014)

• Record Type: Book
• Further Information: Note: John Jeston and Johan Nelis.
• Authors: Jeston, John; Nelis, Johan
• Contents: Cover; Half Title; Dedication; Title Page; Copyright Page; Table of Contents; List of figures; List of tables; Notes on contributors; Foreword by Thomas H. Davenport; Preface; Introduction; Introduction to the third edition; Acknowledgments; Training services; Positioning our books; Part I FREQUENTLY ASKED QUESTIONS; 1 What is business process management?; 2 How can we demystify business process management?; Brief history of business process management; The next big thing (or how mystification begins); BPM hype cycle; What is mystifying about BPM?; The Iceberg Syndrome; Exploring "reality." Change management and performance managementConclusion; 3 Who should be involved in BPM and what are the critical success factors?; Management of business processes; Use of external BPM experts; Critical success factors; A metaphor for BPM involvement; 4 When should you do BPM-what are the main drivers and triggers?; 5 How should we start BPM-bottom-up or top-down?; Bottom-up approach; Top-down approach; 6 Why is it important to improve business processes before automating them?; What are the problems with automating first?; Why is this not working?; Why is this so? Need to improve processes firstKey considerations; Conclusion; 7 What are the technology components of BPM?; Modeling and design; Execution and tracking; Performance management; Technology standards; 8 Should we be customer-centric?; 9 Why is determining BPM Foundations a critical first step?; BPM Foundations; BPM Enablement; BPM Foundations and Enablement benefits; 10 Why do you need a structured approach to implementing BPM?; Typical common approach pitfalls; Part II BPM-HOW DO YOU DO IT? THE 7FE FRAMEWORK; 11 7FE Framework overview; 7FE Framework; 7FE Framework phases; Project essentials. A process-focused organizationAddendum: 7FE Framework and Six Sigma, Lean and Lean Six Sigma; 12 Guidelines on how to use the 7FE Framework; Why a "one approach fits all" philosophy does not work; How are BPM activities initiated?; Four scenarios in implementing BPM; How to determine which scenario is applicable; Skipping of a phase; Paralleling phases; Assignment; 13 Foundations phase; Why?; Results; How?; Detailed steps; Foundations phase outputs; Foundations phase risks; Assignment; Foundations phase checklist; 14 Enablement phase; Why?; Results; How?; Detailed steps. Enablement phase outputsEnablement phase risks; Assignment; Enablement phase checklist; 15 Launch pad phase; Why?; Results; How?; Detailed steps; Realize value; Launch pad phase outputs; Launch pad phase risks; Assignment; Launch pad phase checklist; Extra reading; 16 Understand phase; Why?; Results; How?; Detailed steps; Realize value; Understand phase outputs; Understand phase risks; Assignment; Understand phase checklist; Extra reading; 17 Innovate phase; Why?; Results; Key misunderstandings about innovation; How?; Detailed steps; Realize value; Innovate phase outputs; Innovate phase risks.
• Edition: Third edition
• Publisher Details: Abingdon, Oxon : Routledge, Taylor & Francis Group
• Publication Date: 2014
• Extent: 1 online resource (xxxvi, 652 pages), illustrations (some color)
• Subjects: 658.5/33; BUSINESS & ECONOMICS / Production & Operations Management; Workflow -- Management; Reengineering (Management); Business planning; Industrial management; Business planning; Industrial management; Reengineering (Management); Workflow -- Management; Business planning; Industrial management; Reengineering (Management); Workflow -- Management; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; BUSINESS & ECONOMICS / Management; Electronic books; Electronic books
• Languages: English
• ISBNs: 9781136172977; 1136172971
• Related ISBNs: 9780415641753; 0415641756; 9780415641760; 0415641764
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.