Business process management : practical guidelines to successful implementations /: practical guidelines to successful implementations. (2014)
- Record Type:
- Book
- Title:
- Business process management : practical guidelines to successful implementations /: practical guidelines to successful implementations. (2014)
- Main Title:
- Business process management : practical guidelines to successful implementations
- Further Information:
- Note: John Jeston and Johan Nelis.
- Authors:
- Jeston, John
Nelis, Johan - Contents:
- Cover; Half Title; Dedication; Title Page; Copyright Page; Table of Contents; List of figures; List of tables; Notes on contributors; Foreword by Thomas H. Davenport; Preface; Introduction; Introduction to the third edition; Acknowledgments; Training services; Positioning our books; Part I FREQUENTLY ASKED QUESTIONS; 1 What is business process management?; 2 How can we demystify business process management?; Brief history of business process management; The next big thing (or how mystification begins); BPM hype cycle; What is mystifying about BPM?; The Iceberg Syndrome; Exploring "reality." Change management and performance managementConclusion; 3 Who should be involved in BPM and what are the critical success factors?; Management of business processes; Use of external BPM experts; Critical success factors; A metaphor for BPM involvement; 4 When should you do BPM-what are the main drivers and triggers?; 5 How should we start BPM-bottom-up or top-down?; Bottom-up approach; Top-down approach; 6 Why is it important to improve business processes before automating them?; What are the problems with automating first?; Why is this not working?; Why is this so? Need to improve processes firstKey considerations; Conclusion; 7 What are the technology components of BPM?; Modeling and design; Execution and tracking; Performance management; Technology standards; 8 Should we be customer-centric?; 9 Why is determining BPM Foundations a critical first step?; BPM Foundations; BPM Enablement;Cover; Half Title; Dedication; Title Page; Copyright Page; Table of Contents; List of figures; List of tables; Notes on contributors; Foreword by Thomas H. Davenport; Preface; Introduction; Introduction to the third edition; Acknowledgments; Training services; Positioning our books; Part I FREQUENTLY ASKED QUESTIONS; 1 What is business process management?; 2 How can we demystify business process management?; Brief history of business process management; The next big thing (or how mystification begins); BPM hype cycle; What is mystifying about BPM?; The Iceberg Syndrome; Exploring "reality." Change management and performance managementConclusion; 3 Who should be involved in BPM and what are the critical success factors?; Management of business processes; Use of external BPM experts; Critical success factors; A metaphor for BPM involvement; 4 When should you do BPM-what are the main drivers and triggers?; 5 How should we start BPM-bottom-up or top-down?; Bottom-up approach; Top-down approach; 6 Why is it important to improve business processes before automating them?; What are the problems with automating first?; Why is this not working?; Why is this so? Need to improve processes firstKey considerations; Conclusion; 7 What are the technology components of BPM?; Modeling and design; Execution and tracking; Performance management; Technology standards; 8 Should we be customer-centric?; 9 Why is determining BPM Foundations a critical first step?; BPM Foundations; BPM Enablement; BPM Foundations and Enablement benefits; 10 Why do you need a structured approach to implementing BPM?; Typical common approach pitfalls; Part II BPM-HOW DO YOU DO IT? THE 7FE FRAMEWORK; 11 7FE Framework overview; 7FE Framework; 7FE Framework phases; Project essentials. A process-focused organizationAddendum: 7FE Framework and Six Sigma, Lean and Lean Six Sigma; 12 Guidelines on how to use the 7FE Framework; Why a "one approach fits all" philosophy does not work; How are BPM activities initiated?; Four scenarios in implementing BPM; How to determine which scenario is applicable; Skipping of a phase; Paralleling phases; Assignment; 13 Foundations phase; Why?; Results; How?; Detailed steps; Foundations phase outputs; Foundations phase risks; Assignment; Foundations phase checklist; 14 Enablement phase; Why?; Results; How?; Detailed steps. Enablement phase outputsEnablement phase risks; Assignment; Enablement phase checklist; 15 Launch pad phase; Why?; Results; How?; Detailed steps; Realize value; Launch pad phase outputs; Launch pad phase risks; Assignment; Launch pad phase checklist; Extra reading; 16 Understand phase; Why?; Results; How?; Detailed steps; Realize value; Understand phase outputs; Understand phase risks; Assignment; Understand phase checklist; Extra reading; 17 Innovate phase; Why?; Results; Key misunderstandings about innovation; How?; Detailed steps; Realize value; Innovate phase outputs; Innovate phase risks. … (more)
- Edition:
- Third edition
- Publisher Details:
- Abingdon, Oxon : Routledge, Taylor & Francis Group
- Publication Date:
- 2014
- Extent:
- 1 online resource (xxxvi, 652 pages), illustrations (some color)
- Subjects:
- 658.5/33
BUSINESS & ECONOMICS / Production & Operations Management
Workflow -- Management
Reengineering (Management)
Business planning
Industrial management
Business planning
Industrial management
Reengineering (Management)
Workflow -- Management
Business planning
Industrial management
Reengineering (Management)
Workflow -- Management
BUSINESS & ECONOMICS -- Industrial Management
BUSINESS & ECONOMICS -- Management
BUSINESS & ECONOMICS -- Management Science
BUSINESS & ECONOMICS -- Organizational Behavior
BUSINESS & ECONOMICS / Management
Electronic books
Electronic books - Languages:
- English
- ISBNs:
- 9781136172977
1136172971 - Related ISBNs:
- 9780415641753
0415641756
9780415641760
0415641764 - Notes:
- Note: Includes bibliographical references and index.
Note: Print version record. - Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.23606
- Ingest File:
- 01_042.xml