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APA Citation
Jeston, J., & Nelis, J. (2014). Business process management : practical guidelines to successful implementations. Abingdon, Oxon : Routledge, Taylor & Francis Group. http://access.bl.uk/ark:/81055/vdc_100025667873.0x000001
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Jeston, J., & Nelis, J. (2014). Business process management : practical guidelines to successful implementations. Abingdon, Oxon : Routledge, Taylor & Francis Group. http://access.bl.uk/ark:/81055/vdc_100025667873.0x000001