211. Woo, wow, and win : service design, strategy, and the art of customer delight /: service design, strategy, and the art of customer delight. ([2016]) Authors: Stewart, Thomas A, 1948-; (Business writer), O'Connell, Patricia Record Type: Book Extent: 1 online resource (315 pages), illustrations, charts View Content: Available online (eLD content is only available in our Reading Rooms) ↗
212. X : the experience when business meets design /: the experience when business meets design. (2015) Authors: Solis, Brian Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
213. You can't win a fight with your client : & 49 other rules for providing great service /: & 49 other rules for providing great service. (2007) Other Names: Markert, Tom Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
214. Zielführende Kommunikation zwischen Agentur und Kunde : Erfolgreiche und effiziente Zusammenarbeit im Team /: Erfolgreiche und effiziente Zusammenarbeit im Team. (2018) Authors: Pawlowski, Klaus; Pawlowski, Peter Record Type: Book Extent: 1 online resource (169 pages), color illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗