X : the experience when business meets design /: the experience when business meets design. (2015)

• Record Type: Book
• Further Information: Note: Brian Solis.
• Authors: Solis, Brian
• Contents: 1.0 This is X 1.1 CX=$ 1.2 Mediumism=The Message 1.3 The Gift of Perspective 2.0 Nature vs. Nurture 2.1 Skeumorphis 2.2 Business Meets Design 2.3 Moments of Truth 3.0 Circle of Rife 3.1 CX Redux 3.2 The Grid 4.0 Digital First 4.1 Design for Humans 4.2 BX + UX + CX = X 4.3 Human Alogorithm 5.0 Maps Are Us 5.1 Journey Mapping 5.2 Experience Maps 6.0 Holy Persona 6.1 Storytelling 6.2 Storyboarding 7.0 Experience Flow 8.0 X is Alive! 8.1 Apple’s Universe 9.0 This is Water Index
• Edition: 1st
• Publisher Details: Hoboken, New Jersey : John Wiley & Sons
• Publication Date: 2015
• Extent: 1 online resource
• Subjects: 658.8343; Customer relations; Consumer satisfaction; Strategic planning; Success in business
• Languages: English
• ISBNs: 9781118526804
• Related ISBNs: 9781118526392
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.