1. Effective complaint management : the business case for customer satisfaction /: the business case for customer satisfaction. (2019) Authors: Stauss, Bernd; Seidel, Wolfgang Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Complaint management and channel choice : an analysis of customer perceptions /: an analysis of customer perceptions. (2015) Authors: Garding, Stefan; Bruns, Andrea Record Type: Book Extent: 1 online resource (xv, 104 pages), illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Financial Ombudsman Service Limited Annual report and Accounts for the year ended 31 March 2022. ([2022-11-22]) Other Names: Financial Ombudsman Service (Great Britain) Record Type: Book Extent: 1 online resource (93 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Local Government and Social Care Ombudsman : Commission for Local Administration in England Annual Report & Accounts 2021-22 for the period 1 April 2021 to 31 March 2022 /: Commission for Local Administration in England Annual Report & Accounts 2021-22 for the period 1 April 2021 to 31 March 2022. ([2022-12-15]) Other Names: Great Britain., Local Government and Social Care Ombudsman. Record Type: Book Extent: 1 online resource (101 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Financial Ombudsman Service Limited Annual Report and Accounts for the year ended 31 March 2021. ([2021-10-29]) Other Names: Financial Ombudsman Service (Great Britain) Record Type: Book Extent: 1 online resource (116 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Local Government & Social Care Ombudsman : Commission for Local Administration in England Annual Report & Accounts 2020-21 (for the year ended 31 March 2021) /: Commission for Local Administration in England Annual Report & Accounts 2020-21 (for the year ended 31 March 2021). ([2021-12-09]) Other Names: Great Britain., Local Government and Social Care Ombudsman. Record Type: Book Extent: 1 online resource (103 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. Investigation of a complaint against Land & Property Services, Department of Finance. ([2021]) Authors: Northern Ireland Public Services Ombudsman, Record Type: Book Extent: 1 online resource View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Pensions Ombudsman, Pension Protection Fund Ombudsman Annual Report and Accounts 2019/20. ([2020-07-16]) Other Names: Great Britain., Pensions Ombudsman.; Great Britain., Pension Protection Fund Ombudsman. Record Type: Book Extent: 1 online resource (112 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Consumer behaviour and social network sites : the impact of negative word of mouth /: the impact of negative word of mouth. (2020) Authors: Zaraket, Sarah Record Type: Book Extent: 1 online resource, illustrations (black and white) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
10. Financial Ombudsman Service Limited Annual report and accounts for the year ended 31 March 2020. ([2020-11-06]) Other Names: Financial Ombudsman Service (Great Britain) Record Type: Book Extent: 1 online resource (132 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗