Exploring store atmospherics of FMCG brands flagship stores with an immersive 180-degree dome-shaped display. Issue 4 (2nd October 2022)

• Record Type: Journal Article
• Authors: Duong, Van Chien; Sung, Billy; Barber, Matthew; Regolini, Emma; Teah, Min
• Is Part Of: Journal of global scholars of marketing science. Volume 32:Issue 4(2022)
• Page Start: 554
• Page End: 578
• Publication Date: 2022-10-02
• Subjects: Luxury -- flagship -- store atmospherics -- virtual reality -- store design; Marketing -- Periodicals; Marketing; Electronic journals; Periodicals; 658.8
• DOI: 10.1080/21639159.2022.2033131
• Languages: English
• ISSNs: 2163-9159

Abstract

ABSTRACT: The current study aims to use immersive technologies to examine how: (1) store design, (2) sensory pleasantness, and (3) store's perceived luxury influence brand and product evaluation for an FMCG food brand. A total of 668 participants were immersed in a 180-degree, dome-shaped virtual reality display that simulated an FMCG flagship store. A self-reported survey was administered after the exposure to the stimulus to measure store design pleasantness, sensory pleasantness, store's perceived luxury, product evaluation, brand evaluation, and purchase intent. The current research demonstrates the positive effects of store design and pleasantness and perceived luxury on consumer evaluations of food products and brands in the context of FMCG flagship stores. The present study indicates that flagship stores could serve as a potential alternative to traditional retail outlets for FMCG food brands. This is important for FMCG brands as they can negate their reliance on traditional retailers and stimulate positive perceptions towards brands and products.