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APA Citation
Maleyeff, J. (2020). Service science : analysis and improvement of business processes. London : Routledge. http://access.bl.uk/ark:/81055/vdc_100103587748.0x000001
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Maleyeff, J. (2020). Service science : analysis and improvement of business processes. London : Routledge. http://access.bl.uk/ark:/81055/vdc_100103587748.0x000001