Service science : analysis and improvement of business processes /: analysis and improvement of business processes. (2020)

• Record Type: Book
• Further Information: Note: John Maleyeff.
• Authors: Maleyeff, John, 1955-
• Contents: List of Figures List of Tables Preface Acknowledgements 1. Service Science 2. The Business Process 3. Defining Value 4. Process Mapping & Analysis 5. Waste Removal 6. Consumption Mapping 7. Adding Value 8. Determining Capacity Levels 9. Modeling Business Process Queues 10. Measuring Business Process Performance 11. Statistical Monitoring of Performance 12. Business Process Improvement 13. Supporting Infrastructure for Process Improvement 14. Business Process Outsourcing Appendix Glossary Supplemental Reading Index
• Edition: 1st
• Publisher Details: London : Routledge
• Publication Date: 2020
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.53; Workflow -- Management; Reengineering (Management); Business planning; Organizational effectiveness; Consumer satisfaction
• Languages: English
• ISBNs: 9781000075366; 9781000075328; 9781000075342; 9780429320750
• Related ISBNs: 9780367336059; 9780367336035
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.