Friction/Reward : be your customer's first choice /: be your customer's first choice. (2019)

• Record Type: Book
• Further Information: Note: Richard Hammond.
• Authors: (Retail management consultant), Hammond, Richard
• Publisher Details: Harlow, United Kingdom : Pearson Business
• Publication Date: 2019
• Extent: 1 online resource (216 pages)
• Subjects: 658.812; Consumer satisfaction; Customer relations; Customer loyalty; Consumer satisfaction; Customer loyalty; Customer relations; Absatzmethode; Kundenmanagement
• Languages: English
• ISBNs: 9781292234960; 1292234962
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.