Cite
HARVARD Citation
(Retail management consultant), H. (2019) Friction/Reward : be your customer's first choice. [Online]. Harlow, United Kingdom : Pearson Business. Available from: http://access.bl.uk/ark:/81055/vdc_100086105992.0x000001
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(Retail management consultant), H. (2019) Friction/Reward : be your customer's first choice. [Online]. Harlow, United Kingdom : Pearson Business. Available from: http://access.bl.uk/ark:/81055/vdc_100086105992.0x000001