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APA Citation

    Rossi, P., & Krey, N. (Eds.) (2019). Finding New Ways to Engage and Satisfy Global Customers : Proceedings of the 2018 Academy of Marketing Science (AMS) World Marketing Congress (WMC). Cham, Switzerland : Springer. http://access.bl.uk/ark:/81055/vdc_100079026452.0x000001
  
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