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HARVARD Citation
Roy, R. et al. (2019) Designing service machines : translating principles of system science to service design. [Online]. Singapore : Spinger. Available from: http://access.bl.uk/ark:/81055/vdc_100077532346.0x000001
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Roy, R. et al. (2019) Designing service machines : translating principles of system science to service design. [Online]. Singapore : Spinger. Available from: http://access.bl.uk/ark:/81055/vdc_100077532346.0x000001