Cite
MLA Citation
Bernd Stauss and Wolfgang Seidel. Effective complaint management : the business case for customer satisfaction. Cham : Springer, 2019. http://access.bl.uk/ark:/81055/vdc_100075636683.0x000001
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Bernd Stauss and Wolfgang Seidel. Effective complaint management : the business case for customer satisfaction. Cham : Springer, 2019. http://access.bl.uk/ark:/81055/vdc_100075636683.0x000001