Cite
HARVARD Citation
Stauss, B. et al. (2019) Effective complaint management : the business case for customer satisfaction. [Online]. Cham : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100075636683.0x000001
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Stauss, B. et al. (2019) Effective complaint management : the business case for customer satisfaction. [Online]. Cham : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100075636683.0x000001