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APA Citation
Unknown (2012). Professionell telefonieren für Dummies : Das Pocketbuch. Place of publication not identified : Wiley-VCH. http://access.bl.uk/ark:/81055/vdc_100074029174.0x000001
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Unknown (2012). Professionell telefonieren für Dummies : Das Pocketbuch. Place of publication not identified : Wiley-VCH. http://access.bl.uk/ark:/81055/vdc_100074029174.0x000001