Cite
MLA Citation
Tareq Z Ahram et al., editors. Advances in the human side of service engineering : proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA. Switzerland : Springer, 2016. http://access.bl.uk/ark:/81055/vdc_100072315486.0x000001