Cite
APA Citation
Ahram, T. Z., & Karwowski, W. (Eds.) (2016). Advances in the human side of service engineering : proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA. Switzerland : Springer. http://access.bl.uk/ark:/81055/vdc_100072315486.0x000001