Cite
HARVARD Citation
Ahram, T. et al. (eds.) (2016) Advances in the human side of service engineering : proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA. [Online]. Switzerland : Springer. Available from: http://access.bl.uk/ark:/81055/vdc_100072315486.0x000001