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APA Citation
Thomas, A. R., & Wilkinson, T. J. (2015). The customer trap : how to avoid the biggest mistake in business. California : Apress. http://access.bl.uk/ark:/81055/vdc_100071860530.0x000001
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Thomas, A. R., & Wilkinson, T. J. (2015). The customer trap : how to avoid the biggest mistake in business. California : Apress. http://access.bl.uk/ark:/81055/vdc_100071860530.0x000001