Cite
APA Citation
Willcocks, L., Lacity, M. C., & Craig, A. (. S. (2015). South Africa's BPO service advantage : becoming strategic in the global marketplace. Houndmills, Basingstoke, Hampshire New York, NY : Palgrave Macmillan. http://access.bl.uk/ark:/81055/vdc_100068742577.0x000001