South Africa's BPO service advantage : becoming strategic in the global marketplace /: becoming strategic in the global marketplace. (2015)

• Record Type: Book
• Further Information: Note: Leslie P. Willcocks, Mary C. Lacity, and Andrew Craig.
• Authors: Willcocks, Leslie; Lacity, Mary Cecelia; Craig, Andrew (Andrew S.)
• Contents: 1. The Global BPO Market: South Africa In Context -- 2. Country Attractiveness ₆ International Comparisons -- 3. South Africa BPO: Performance and Prospects 2011-2018 -- 4. In Their Own Words -- 5. South Africa BPO Case Studies: An Overview -- 6. Case One: British Gas Selects WNS South Africa for Call Centre Services -- 7. Case Two: From Down Under To Over Yonder -- iiNet and Merchants -- 8. Cases Three and Four : Launch Pads and Landing Strips -- Full Circle Navigates Two Newcomers to South Africa's BPO Industry -- 9. Case Five: Talk Talk and CCI Transform a Supplier Into a Partner -- 10. Case Six: Radiant Law Rethinks Legal Services -- 11. Case Seven: The Value of South Africa's Shared Services -- 12. Lessons And Conclusions.
• Publisher Details: Houndmills, Basingstoke, Hampshire New York, NY : Palgrave Macmillan
• Publication Date: 2015
• Extent: 1 online resource (xxii, 211 pages)
• Subjects: 658.4/0580968; Business; Contracting out -- South Africa; Information technology -- Contracting out -- South Africa; BUSINESS & ECONOMICS -- Industrial Management; BUSINESS & ECONOMICS -- Management; BUSINESS & ECONOMICS -- Management Science; BUSINESS & ECONOMICS -- Organizational Behavior; Contracting out; Information technology -- Contracting out; Business & Economics -- International -- Economics; Business & Economics -- Public Relations; Business & Economics -- Development -- General; Business strategy; Business & management; Public relations; Development economics & emerging economies; International economics; Management science; Management; Leadership; International business enterpris; Public relations; Development economics; International economics; Business & Economics -- Production & Operations Management; Research & development management; South Africa; Electronic books
• Languages: English
• ISBNs: 9781137474056; 9781349692736; 1349692735; 1137474041; 9781137474049
• Related ISBNs: 113747405X; 9781137474049
• Notes: Note: Includes bibliographical references and index.; Note: Print version record.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.